Future Branches 2019

November 18 - 20, 2019

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Future Branches Blog

At Future Branches, we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular case studies and industry spotlights.

UK's Nationwide Rolls Out Apple-style, Community-focused Branch Concept

The UK's Nationwide - the largest building society in the world - has rolled out a new, open-plan, community-focused branch concept to create a more homelike feel for its high street locations and humanize the brand.

Lloyds Banking Group is Offering Unique Experience at UK's Biggest Branch

Bank branches are closing at an alarming rate globally. However, amidst all the closures, Lloyds is going against the grain, having just spent several million pounds opening a huge new Halifax branch near Oxford Street in central London - and it's a far cry from the traditional image of a British bank.

How Citizens Bank Is Utilizing Digital Signage to Do More with Smaller Branches

With over 1,100 branches in operation, Citizens is now in year two of a ten-year plan not to reduce its overall number of branches, but to reduce the square footage of each branch to do more with less space.

How Virgin Money Is Reinventing Its Branches as Community "Money Lounges"

When is a branch not a branch? When it's a bowling alley, of course. It might sound too extraordinary to be true, but the UK's Virgin Money has totally reinvented the branch concept, turning its Virgin Money Lounges into community locations where customers can go to relax, unwind, and even work on their arm swing.

How China Construction Bank Is Operating a Branch Staffed Entirely by Robots

China Construction Bank (CCB) has opened a branch in Shanghai staffed almost entirely by robots brimming with artificial intelligence (AI), virtual reality (VR) and facial recognition (FR) technology.

The Amazon Threat to the Financial Services Industry

Agile, innovative, and capitalizing on consumer distrust for traditional financial services in the wake of The Great Recession, FinTech innovators emerged by the dozen, armed with exciting and consumer-friendly tech that promised to improve customer experience and change the way people manage their money.

How Regions Bank Is Redesigning Its Brick and Mortar Branches

With so much of the financial industry being taken online these days, it's easy to think that the days of brick and mortar banking sector are numbered. However, Regions Bank isn't ready to give up yet with its bold new branch design.

How UnionBank is Turning to Technology to Create Its First 100% Digital Branch

Most financial institutions are incorporating technology into their operations in one way or another. However, UnionBank is going one step further with its first 100% digital branch.

How JP Morgan Chase is Using the Tax Reform to Invest in Employees, Expansion, and Local Economies

Since the new tax reform bill, JP has announced a five-year investment plan totaling $20 billion, designed to help its employees, and support job and local economic growth.

How Bank of America Is Reinventing High Street Banking with Tellerless ‘Robo-Branches

The US’s second-biggest bank by assets has started to experiment with the concept of unmanned branches. No greeters. No tellers. Just machines.

How Wells Fargo Is Using Near-Field Communication to Improve Their ATM Experience

Near-field communication (NFC) has many practical applications in several industries - from healthcare to retail - and now Wells Fargo is employing the technology in its ATMs.

What Does the Amazon Whole Foods Purchase Mean for Bank Branches?

If Amazon is able to muscle its way into grocery – what’s to stop it coming for the banking industry next?

Here’s How Umpqua Bank is Advancing the ‘Bank-Store’ Concept with Yoga Classes and Snacks

Umpqua is reimagining the branch as a community center, where people are invited to hang out, use the meeting rooms for their own business projects, or even for yoga classes.

How Capital One Combines Coffee with Banking to Cater to Millennials

First launched as a digital-only bank, Capital One has decided to do the opposite – going to the expense of building branches, when most others are closing them down.