Ben Hopper oversees Consumer Delivery and Strategy for First Tennessee. In this capacity, Ben is dedicated to collaborating across business lines to help First Tennessee’s retail franchise achieve growth and profitability by merging old traditions with new customer preferences. His responsibilities include strategy development for distribution and transformation of the physical network, workforce management and staffing, and proactive sales and service productivity in support of First Tennessee’s retail teams across the southeast. Ben is also focused on setting the strategic roadmap for the evolution of customer engagement including deployment of digital tools and automation in the branches and inter-connectivity of all delivery channels to drive an integrated customer journey. Ben has led top sales teams in the financial services industry for over 10 years prior to his current position and uses that frontline experience to drive employee satisfaction and success in strategic initiatives.