November 18 - 20, 2019
Hilton Austin, Austin, TX
1 (888) 482.6012
Retail-bank customers are relying more and more on banking through digital means. Now more than ever, banks and credit unions must find ways to keep up by transforming their branch networks.
If physical branches are going to survive, they need to provide the customer an exceptional experience: branches need to be convenient, well designed, offer the right level of services and be staffed appropriately.
Join the experts from Pitney Bowes and Momentum to learn how to fine-tune your branch transformation strategy. This session will focus on the data and analytics needed to optimize your branch network and explore the importance of branch design to not only engage your customers, but to keep and retain valuable employees.
Even in an online world, customers still want to interact with a professional they trust before making important financial decisions. Providing the right resource is critical when your customers need assistance—whether it’s over the phone, virtually or in the branch.
Listen to our VP-level Think Tank -Rivermark Community Credit Union, Canandaigua National Bank & Trust, Busey Bank and TimeTrade- show how your bank can create a meaningful in-branch experience and attract new customers who will stay loyal and become long-term customers.