Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Brad Green, President/CEO at Listerhill Credit Union

Brad Green


President/CEO
Listerhill Credit Union

Check out the incredible speaker line-up to see who will be joining Brad.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


9:20 AM C-Level Keynote: Reimagining Your Branches: Does Your Customer Come into Your Branch to Talk to a Machine?

o Have you found the ideal balance between self service, assisted self service or full teller service? 
o Does it vary by location based on the customers that visit each? 
o Are you thinking customer first when thinking about this blend, given the preferences of different age groups? 
o How does your branch channel weave in with the rest of your channels? Have you given your customers enough ways to interact with you in person and online? 
o Given the renewed focus on personalization in banking and the desire for creating deeper personal connections with customers, have you changed your strategy at all? 
o Are your staff members equipped with the right skills and technology to have these important conversations?