Day One: Plotting and Designing an Efficient and Cost Effective Network
Wednesday, November 20th, 2019
The employees in your branches represent the best possible opportunity your branches have to remain relevant. They have the power to provide better customer experiences, keep things running efficiently and facilitate growth. Are you giving your in branch employees the tools they need to live up to the expectations being placed on them? Join this session with Chris Mowry from Capital One as he talks us through how he is approaching providing employees across all their branches with the tools they need to succeed.
•Knowing the role your employees are playing within your branches
•How are they interacting with the customer and where?
•Thinking about how they need to work and asking them what technology would be helpful for them in their role
•Picking the right tool for them to use while assisting customers
•Likely needs to be mobile and have everything they need at their fingertips
•-Making sure they right data and documentation is in their device