Deanne Conterio

An engaged employee is a happy employee and a happy employee makes for happy customers! While this sounds easy, fully engaging your staff from onboarding through their career path isn’t always easy and involves a good deal of strategy. Join this panel to hear more about:

·       Surveying your current employees to find out what attracts them to working at your institution

·       Realigning your company values where needed to stay attractive to employees

·       Starting a new employee off with strong onboarding that prompts a feeling of belonging

·       Setting up employees with coaches and mentors that help career path employees

·       Incenting employees where necessary to keep them on the path you’ve laid out

·      Pinpoint the departments you need to collaborate with in order to have an end to end picture of your customer

·      Create common objectives and organizational goals that help departments align

·      Instill the importance of customer experience across the organization with trainings and CX advocates

·      Make sure that your customer doesn’t see whatever seams might exist between the channels/silos