Site Tours and Reception: Dec 3, 2024 | Main Days: Dec 4-6, 2024
Austin Marriott Downtown, TX
• Don Beck Ph.D., is the President and CEO of The MSR Group a 70-year-old full market research firm. I have helped develop CX measurement programs for financial institutions from large multi-nationals to small credit unions. My passion is ensuring meaningful CX data is collected well and in a way that ensures it is meaningful, and, most importantly, actionable. My latest focus has been harnessing AI to collect CX data better, faster, and cheaper.
Check out the incredible speaker line-up to see who will be joining Don.
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