Jake French

As a young man on top of the world with a new college degree and dream job as a forester, Jake French’s life was suddenly turned upside down by a devastating spinal cord injury that left him a quadriplegic. He has met a variety of medical professionals in his journey to regain independence, and has gained extremely valuable insight into what providers can do to create a positive experience from the patient’s perspective. Today he rocks the stage, compelling audiences to laugh as they learn, and think creatively about no cost strategies to innovate in your quest to improve customer experience.