Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Kristen Talbott, Senior Vice President - Chief Retail Banking Officer at Tri City National Bank

Kristen Talbott


Senior Vice President - Chief Retail Banking Officer
Tri City National Bank

Check out the incredible speaker line-up to see who will be joining Kristen.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


2:35 PM Case Study: Mining Voice of the Customer Data to Pin Point Friction in Their Experience

•Aggregating all of the data you have collected from surveys, social media, complaints, etc 
•Studying trends in how your customer reacts with you 
•Finding touch points that cause extra effort for the customer 
•Putting together an action plan or road map to address top issues