James Michael Beird is a seasoned financial services executive, customer experience strategist, and SaaS education leader with over 30 years of experience driving growth, compliance, and innovation. He co-founded BankersHub and BankerCollege, training over 40,000 professionals and delivering high-impact learning programs to financial institutions nationwide. As Managing Practice Director at J.D. Power, he led an $18M research division advising Fortune 500 companies and federal regulators on customer satisfaction and retention. Michael is a published author with Wiley and a recognized expert in digital transformation, compliance education, and performance metrics such as NPS, CSAT, and KPI dashboards. His insights have been featured in the Wall Street Journal, USA Today, and CBS News, and he holds an MBA from Cornell University.