Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Misti Mostiller, Executive Vice President, Director of Consumer Strategy & Innovation at Extraco Banks
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Misti Mostiller


Executive Vice President, Director of Consumer Strategy & Innovation
Extraco Banks

Check out the incredible speaker line-up to see who will be joining Misti.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


3:15 PM Case Study REMIX: Best Practices for Rolling out an Updated Banker Model

• What did you decide to move to this model? What drove this change?
• How do you tell your staff that you are moving to a Universal Teller role- what does that look like?
• When do you tell them? 
• How do you explain what this will mean for their career development? 
• What are the best training strategies for the universal banker role?
• Have you tried - Mentorship? Rewards? 
• Do you have the proper resources for this training?