Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch
Tuesday, November 19th, 2019
• What did you decide to move to this model? What drove this change?
• How do you tell your staff that you are moving to a Universal Teller role- what does that look like?
• When do you tell them?
• How do you explain what this will mean for their career development?
• What are the best training strategies for the universal banker role?
• Have you tried - Mentorship? Rewards?
• Do you have the proper resources for this training?