Reid Hinaga

·      Understanding your branch’s role as THE thing that sets you apart from fintechs or digital banks

·      Reviewing the tech that can help connect your branches to your digital presence, so the experience is seamless

·      Strengthening the training received by your in branch staff, who represent the human element in your branch

·      Incorporating digitally enabled technologies to make branches more convenient and frictionless

·      Increasing your emphasis on atmosphere and exclusive, unique experiences to bring customers to your branch

As more and more executives reach retirement age, it becomes important for banks and credit unions to have seamless succession plans in place that allow for the passing of knowledge from one group to the next. The team at Hawaii State Federal Credit Union have created an amazing plan to ease the friction in this torch passing. Join this keynote to hear more about how to:

• Develop structured programs to facilitate the transfer of critical institutional knowledge 
• Implement cross-functional training opportunities to ensure that employees possess a diverse skill set
• Establish a systematic approach for identifying and grooming potential successors for key positions, fostering a pipeline of talent to seamlessly fill leadership roles
• Cultivate an environment that encourages ongoing learning and professional development