Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Stephen K. Griffin, SVP Branch and ATM Distribution Planning at Regions Bank
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Stephen K. Griffin


SVP Branch and ATM Distribution Planning
Regions Bank

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


2:55 PM Case Study: Finding the right staffing levels and “Banker” types to meet service and sales goals

Customers prefer a blend of in-person and digital when interacting with their bank.  Predictive analytics and advanced scheduling helps to make sure the right bankers with the right training are in the right branches. This enables the bank to choreograph branch interactions so that service levels are optimized and opportunities are maximized.