Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Urjit Patel, EVP at AxiomBank

Urjit Patel


EVP
AxiomBank

Check out the incredible speaker line-up to see who will be joining Urjit.

Download The Latest Agenda

Day One: Plotting and Designing an Efficient and Cost Effective Network

Wednesday, November 20th, 2019


1:45 PM Case Study REMIX: Best Practices for Entering a New and Unfamiliar Market

•Putting a branch in a new market is  great way to get in front of new customers
•But, you need to know about the local area, their demographics and their needs before making that jump
•How can you learn these things and try to enter this market in an impactful way without causing a harmful stir?
•How can you think up front about the value you could bring to a community this way


Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


3:55 PM Panel REMIX: Promoting Adoption of Self Service Options

o Establishing a plan to make sure your customer is aware of the ways they can conduct their banking outside the bank or with an ATM (either via marketing or via branch staff)
o Making all of their regular transactions run flawlessly so they don’t think your new systems/structure are a burden
o Having a staff member in your lobby around to explain new processes to people and having remaining tellers explain to customers wanting to deposit checks or take out cash in line that its much easier to do these at an ATM and show them how