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As the US branch network grows ever smaller, it can feel we are on an inexorable march towards a future where the brick-and-mortar bank branch is but a memory.

In our latest Future Branches Innovation Briefing, we discuss the transformation that banks and credits unions are going through, how they are optimizing customer experience, and the ways they are operating more efficient branches.

We recently reached out to our Future Branches Community and asked them how they are approaching reopening their lobbies and what measures they are putting in place to keep customers safe. In this report, we're sharing all the insightful feedback we received from so many of you.

In 2020, banks are identifying new ways to expand the value and accessibility of their branches to drive business opportunities. As part of a two-prong effort, banks are expanding the capabilities and capacities of existing branches, and capturing more customers to drive revenue. But while experts outline clear, practical solutions for banks as they transition their branch networks into a new decade, there is more to discover about the strategic decisions among bank executives at a broad scale. Based on the results of our 2020 survey, this report highlights the three ways branches boost customer acquisition, satisfaction, and revenue in their growth efforts.

In this brief report, we give you a snapshot of the latest trends in the banking industry, and the strategies financial institutions are adopting in order to stay competitive.

As banks focus on perfecting their in-branch strategies, new technology adoption and expanding the capabilities of in-branch personnel have become competitive necessities. Now, banks are developing new techniques for in-branch staffing and technology adoption to deliver on efficiency, financial, and customer experience requirements. But what do those techniques involve, and how can they create the most desirable environments ahead of their direct competitors? In this report, we investigate how developing customer-facing technologies such as tablets, video conferencing, and digital signage are transforming the physical bank for customers and their expectations. We look at new investments in personnel training and how personnel interact with technologies to streamline transactions with customers. Finally, we’ll uncover how this new age of banking can improve personalization while driving the bottom line.

Fresh for 2019, STRATACACHE presents a new report illuminating the advanced role that digital signage can play in the next generation of in-branch experience. Claim your copy now! 

Claim your copy of Future Branches' new Consumer Study! Featuring the responses of banking customers on what they prioritize in a physical and digital banking relationship, you'll learn which trends to prioritize and what makes your bank branch experience a cut above the rest. 

Blurring the lines between physical and digital experiences, "phygital" strategies are growing in importance as customers come to expect a seamless in-branch experience. In this report, Future Branches explores the current state of the market, as well as what your peers in banking are looking to implement in the future to exceed customer expectations. Download your copy now! 

TimeTrade shows you how you can make the branch a center of meaningful interactions with your clients in this new research paper. You won't want to miss their tips for bringing a fully omnichannel, personal approach to your physical locations. 

The branch is at a turning point. As digital banking technologies gain traction across large market segments, banks are forced to rethink branch strategy. According to a 2015 survey, 33% of millennials don’t think they will need a bank in the near future. A different survey showed that in 2013, 48% of Americans said they would switch banks if their current bank closed their local branch. Just two years later in 2015, that percentage had shrunk to 19%. In this brief report, we give a snapshot of how several financial institutions are experimenting with new branch concepts to increase branch traffic and revenue. Since disruption is the new norm in financial services, we also take a look at what Amazon’s purchase of Whole Foods could mean for the financial services industry.

Click the image on the left to download now! The retail banking industry is facing significant changes with the advent of online and digital banking. The vast majority of money transactions such as deposits,withdrawals, transfers, credit card payments, etc. (which traditionally occurred in the branch) are now taking place online. This has lead to the question, “Is the branch dead?” The answer to this question is no, but it is changing. Banks are transforming their branches from transaction hubs to spaces where customers can go for complex banking issues, and especially where they can purchase new banking products like loans and investments. While transactions are declining in branch, the branch remains the place where the most revenue is generated, so it remains an important channel that just needs an update to remain relevant. While there is a customer experience part to this, it is more about sales and revenue generation. There is a lot of pressure from the most senior-level at the banks to lower the costs of operating the branches and raise the revenue generated from them.

The branch is at a turning point. As digital banking technologies gain traction across large market segments, banks are forced to rethink branch strategy. According to a 2015 survey, 33% of millennials don’t think they will need a bank in the near future. A different survey showed that in 2013, 48% of Americans said they would switch banks if their current bank closed their local branch. Just two years later in 2015, that percentage had shrunk to 19%. In this brief report, we give a snapshot of how several financial institutions are experimenting with new branch concepts to increase branch traffic and revenue. Since disruption is the new norm in financial services, we also take a look at what Amazon’s purchase of Whole Foods could mean for the financial services industry.

Check out The Paypers’ most resourceful analysis of the latest trends, technologies and best practices in the B2B payments, supply chain finance and e-invoicing market. The new edition of B2B Fintech: Payments, Supply Chain Finance & E-invoicing Guide gathers leading solution providers, consultants, associations, banks and corporates that share their latest insights, technologies and best practices in B2B payments, real-time fraud prevention, instant payments business opportunities, supply chain sustainability, etc.Access our guide and learn more about: how the emergence of Financial Utilities could overcome challenges such as high operational costs and slow transfer times in international payments; how blockchain technology is changing the financial industry, what is the impact of distributed ledger technology on cross-border payments, and what are the strategies to tackle B2B payments fraud.