Whitepaper & Video Center

Canon document and check scanners can help you easily organize, store, and share paper-based information. To learn more about our document and check scanners, please visit us online at usa.canon.com/scanners

ORNL Federal Credit Union (FCU) worked with AWS Partner Arkatechture to implement a data analytics platform built on AWS to break down data silos, give employees self-service business intelligence and predictive capabilities, save 300 hours of annual programming time, and improve the member experience. ORNL FCU uses Arkalytics, a data analytics platform built on AWS, to integrate data from different banking systems and see it in a single dashboard view.

Consumers are continuing to adopt mobile and remote banking services as convenient alternatives to visiting bank branches. However, many consumers still prefer the in-branch experience for certain types of transactions and interactions with their financial institutions. This report is based on a survey of consumer banking customers regarding their experiences with financial institutions’ remote and in-person banking programs. It includes insights into how to improve the customer experience and what capabilities consumers expect next from their banks.

AI-enabled voice analytics provides granular insights into customer interactions previously not possible making it a powerful tool for financial institutions. By: Douglas R. Tavolacci, CCXP | Don Spaulding, Verizon Business Group

The Verizon Story

In this Future Branches Innovation Briefing, we discuss the initiatives that banks and credits unions are taking to address the new needs of their customers, and reconnect with the communities they serve.

In this special case study, we discuss in detail how the banking landscape has transformed due to the pandemic and how Citibank’s new flagship branch in New York City is meeting the needs of the post-crisis customer.