Creating memorable customer experiences within the financial industry for more than 15 years, Brent Nelson has served in numerous leadership capacities including Manager, Director, and currently Vice President of the Virtual Communication Center at Wellby Financial in Houston, Texas. With a diverse background spanning Consumer Lending, Fintech Financial Services, and five years in the Credit Union space, Brent has developed a deep understanding of member needs across multiple financial landscapes. After years in brick-and-mortar operations, he discovered a passion for transforming the virtual customer experience, which has driven his career for the last decade. From building strategies for multi-state site management and remote work models to creating a Virtual Communication Center uniting Contact Center, Digital, and eBranch teams, Brent has focused on designing solutions that elevate both member and employee experiences. "My job is to help create and develop a culture that allows you to be the best version of yourself so that you can create memorable experiences for our members." – Brent R.C. Nelson