Brittany Johnson

AVP of Talent Management United Heritage Credit Union

Brittany Johnson joined United Heritage Credit Union in 2017, bringing a background that spans banking, human resources, and talent acquisition. After beginning her career at Wells Fargo, she discovered a passion for developing people and processes, later earning her degree in Human Resources from Texas A&M University. At UHCU, Brittany advanced from Talent Acquisition Specialist to Manager before stepping into her current role as AVP of Talent Management, where she oversees both Talent Acquisition and Learning & Development.

Brittany is passionate about building programs that align with UHCU’s core values of Commitment, Innovation, Integrity, and Above & Beyond, while fostering collaboration across the organization. She is especially motivated by UHCU’s culture of continuous learning and community engagement, serving as a board member for the UHCU Charity Foundation. Her vision for Talent Management is to streamline processes, deliver consistent training, and empower leaders to grow—ultimately enhancing UHCU’s impact on its employees, members, and community.

Day 2: From Transactions To Relationships: Elevating CX In A Trust-Driven Era

2:15 PM Panel: Adapting to Thriving: Equipping Staff with the Skills They Need for Tomorrow

As the banking industry undergoes rapid transformation, the roles and skills required for branch staff are evolving at an unprecedented pace. This session will explore how banks and credit unions can prepare their workforce for the future by redefining traditional roles, creating new positions driven by technological advancements, and equipping employees with the skills needed to thrive in a hybrid, customer-centric environment. Drawing from real-world examples, this session will address the importance of fostering a culture of continuous learning and adaptability. Attendees will also learn how to:

Leverage modernized training tools, mentorship programs, and data-driven insights to empower employees while enhancing productivity and customer satisfaction
Retain skilled employees in an increasingly competitive market
Implement upskilling and reskilling programs tailored to branch staff needs
Foster a culture of continuous learning to stay ahead of industry needs

Check out the incredible speaker line-up to see who will be joining Brittany.

Download The Latest Agenda