Carla Goldberg

n today's fast-paced business environment, effective work isn't just about making the right decisions—it's about empowering your team to take ownership and be invested in the outcomes. Unfortunately, most managers are promoted with no training on HOW to be a good manager, not to mention how to master the art of delegation. 

As the banking industry undergoes rapid transformation, the roles and skills required for branch staff are evolving at an unprecedented pace. This session will explore how banks and credit unions can prepare their workforce for the future by redefining traditional roles, creating new positions driven by technological advancements, and equipping employees with the skills needed to thrive in a hybrid, customer-centric environment. Drawing from real-world examples, this session will address the importance of fostering a culture of continuous learning and adaptability. Attendees will also learn how to: 

• Leverage modernized training tools, mentorship programs, and data-driven insights to empower employees while enhancing productivity and customer satisfaction 
• Retain skilled employees in an increasingly competitive market 
• Implement upskilling and reskilling programs tailored to branch staff needs 
• Foster a culture of continuous learning to stay ahead of industry needs