Erik Schwink

How can banks expand service while maintaining the human touch? SECU has found success by integrating video banking and virtual branches alongside traditional channels -- enhancing accessibility, improving member engagement, and expanding service hours. In this session, SECU leaders will share their approach to integrating these digital solutions, the operational strategies behind their success, and how they maintain a seamless experience across all touchpoints. Gain insights into the opportunities and challenges of virtual banking and learn how to create a connected, high-impact service model for the future. Get ideas for how to: 

• Overcoming the complexities of integrating video platforms with existing systems and ensuring a smooth experience for customers 
• Preparing employees to effectively manage virtual interactions while maintaining a high level of customer service  
• Addressing the challenges of ensuring secure interactions in a virtual environment 
• Encouraging customers to embrace new technologies