Jessica Lovell

Your contact center and branch network are two of the most critical touchpoints in your customer experience strategy—but are they operating as efficiently and collaboratively with each other and with the other channels as they should? In today’s evolving landscape, customers expect seamless service, whether they walk into a branch, pick up the phone, or interact through digital channels. This panel will explore how to strengthen both your branch and contact center teams, equipping them with the tools, technology, and training they need to provide exceptional service while ensuring these channels work in sync. Our panel will discuss strategies for: 

• Optimizing workforce support, breaking down operational silos, and integrating call centers and branches into a unified service experience 
• Planning for disruptions—whether it’s an overwhelmed call center, a system outage, or a staffing challenge in a high-traffic branch 
• Implementing technologies that can help manage these challenges 

Start your morning with purpose at this exclusive gathering for women leaders and rising stars shaping the future of retail banking. Connect with peers, share challenges, spark new ideas, and explore opportunities to mentor others—or find a mentor who’s walked the path ahead. Pull up a chair, grab a coffee or mimosa, and join peers for a lively, welcoming conversation about growth and thriving in an evolving industry. This breakfast sets the stage for honest conversations that could become the turning point in your leadership journey. Bank and credit union attendees only. Space is limited—don’t miss it!