Martha Correia is the Senior Vice President of Retail Banking at Navigant Credit Union, a $4 billion financial institution based in Smithfield, Rhode Island. In her role, Martha oversees the organization's regional retail leadership, branch network, and Branch Administration team. She has been with the credit union since 1995 and has more than 35 years of experience in banking and financial services. Throughout her career, she has held roles spanning frontline service, lending, business development, branch and regional leadership, system conversions, and mergers and acquisitions. Martha serves on the Board of Directors of the Cumberland Library Endowment Fund and is a Leadership Rhode Island alumna. She earned a Bachelor of Science in Management from Johnson & Wales University and a Business Management Certificate from Bryant University.
Building for Growth - Human Centered and Innovative Branches
2:00 PM Panel: Designing Experiences That Compete Beyond Banking Expectations
Customers increasingly compare their banking experiences not to other financial institutions, but to the best interactions they have anywhere. This panel explores how banks and credit unions are borrowing lessons from retail, hospitality, and digital-first industries to create experiences that feel intuitive, consistent, and genuinely differentiated. Leaders will discuss where customer expectations are rising fastest, how journey design is evolving across physical and digital touchpoints, and how institutions are making experience improvements that customers actually notice. The discussion will also examine how organizations prioritize investments when every part of the journey seems important.
Hear how leaders are:
- Benchmarking customer expectations against leading experiences outside banking
- Prioritizing journey improvements that drive visible impact
- Designing interactions that feel seamless across channels
- Translating customer feedback into practical experience changes
Check out the incredible speaker line-up to see who will be joining Martha.
Download The Latest Agenda