November 18 - 20 2025
JW Marriott Austin, TX
First impressions shape lasting relationships—but in today’s omnichannel world, delivering a seamless onboarding experience takes more than a warm welcome. It requires coordination, consistency, and connection across every touchpoint—from digital account openings to in-branch interactions and everything in between. In this dynamic keynote, Michael Mattone of Navigant Credit Union will share how his team is transforming onboarding from a series of disconnected steps into a unified, member-centric journey. Drawing on Navigant’s proven retail experience strategy, Mattone will unpack what it takes to move from transactional engagement to long-term loyalty, especially in an era where members expect instant access, personalized guidance, and authentic human connections whether online, on mobile, or in person. Attendees will walk away with a blueprint for rethinking onboarding as a strategic growth lever—not just a checklist. He will offer practical insights on:
Check out the incredible speaker line-up to see who will be joining Michael.
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