RJ Montes

RJ Montes

VP Regional Branch Services Dupaco Community Credit Union

R.J. Montes is a retail leader with Dupaco Community Credit Union in Dubuque, IA. He is passionate about encouraging, motivating, and inspiring others to be the best version of themselves in every moment. His mission is to build strong, trusting relationships through purposeful and meaningful engagement, creating opportunities for education that empower individuals to reach their human potential. R.J. holds a B.A. in Marketing from Upper Iowa University and an M.A. in Applied Psychology from Loras College. A self-proclaimed lifelong learner, he has completed numerous leadership and development programs, including the University of Lending, the Emerging Leaders Institute, Leadership Academy I & II, and Dale Carnegie courses. He is also a certified coach, speaker, and presenter with the Maxwell Leadership Team. With over 23 years of experience in retail, financial services, and leadership across Iowa, Illinois, and Wisconsin, R.J. brings a wealth of knowledge and a people-first mindset to every role he takes on. Outside of work, R.J. is an ultra-endurance athlete who enjoys training, preparing for, and competing in long-distance events. He lives in Asbury, IA with his wife of 20 years, Lynette, and their two daughters—Layton (13) and Raylyn (9), along with their Boston Terrier, Odie, and bearded dragon, Jeb.

Creating Trust and Loyalty Through CX and Connected Culture

2:00 PM Panel: The New Frontline Skills: Upskilling, Adaptability, and Resilience

Retail banking roles are evolving quickly as technology, customer expectations, and business priorities reshape what frontline and leadership teams must deliver. This panel examines the emerging skills banks and credit unions are prioritizing—from advisory capability and digital fluency to change readiness and analytical thinking. Speakers will discuss hiring challenges, internal development strategies, and how institutions are redefining career paths to build stronger teams for the future.

Learn how to: 

  • Identify skills becoming critical across retail teams  
  • Develop talent strategies that support long-term adaptability  
  • Redesign career paths to match evolving branch and digital roles  
  • Prepare managers to lead changing workforce expectations 

Check out the incredible speaker line-up to see who will be joining RJ.

Download The Latest Agenda