November 18 - 20, 2025
JW Marriott Austin, TX
With over 20 years of banking experience, Stacy has served in multiple roles and capacities. Each opportunity has equipped her with the knowledge and skills to be an effective leader at Regent Bank. As the Director of Client Experience, she oversees the management of the client services team and daily branch operations, providing training and guidance as needed. She continually develops and implements updated policies and procedures to safeguard their clients and increase efficiencies. She also strategizes with other departments regularly to ensure they are prepared for future growth.
Branches play a critical role in delivering trust, service, and community—but behind the scenes, many institutions struggle with outdated processes, manual audits, and limited visibility into daily operations. In this case study, Katelyn Lau of VaultRight explores how leading banks and credit unions are creating branches that operate smarter, faster, and more securely with the help of real-time operational visibility. Katelyn will walk through real-world strategies that resulted in increased compliance, reduced operational burden, and greater tracking and accountability. This session will showcase:
Check out the incredible speaker line-up to see who will be joining Stacy.
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