Stuart Salembier

SVP Member Engagement & Channel Delivery Municipal Credit Union

Stuart Salembier is Senior Vice President, Member Engagement & Channel Deliver, at Municipal Credit Union (MCU) in New York, NY. Founded in 1916, the $4.3B asset MCU serves over 600,000 members, primarily but not exclusively government workers who keep the Greatest City in the World running. At MCU, he is responsible for retail delivery channels, including the branch network, contact center, and the 170-machine ATM network along with our facilities and physical security teams. Among his many accomplishments at MCU, he has overseen efforts that reduced ASA (average speed to answer) at the contact center by 67% by implementing a state-of-the-art contact center solution, leading to increased member as well as employee satisfaction.Stuart has 22 years of experience in credit unions, beginning his career as a teller at Bethpage FCU. A graduate of SUNY Plattsburgh, he serves on the Valera Contact Center Advisory Committee and on the Member Development Corporation’s Instinctive Banking Advisory Committee.

Day 1: Growth By Design: Building Smarter For A Rapidly Changing Market

3:20 PM Client Case Study: Unified. Intelligent. Efficient. Transforming customer experience with the omnichannel AI platform built for banking.

Community banks and credit unions are balancing the need to elevate customer and member experiences with the realities of cost control, workforce limitations, and rising operational risks. Agentic AI offers a practical path forward—helping institutions enhance service quality and efficiency while maintaining strong governance and risk management. By automating routine work and empowering employees with AI-driven assistance, financial institutions can deliver more personalized, consistent, and efficient experiences across every channel.

Join this session to explore how a no-code, all-in-one omnichannel communications and AI platform—purpose-built for financial services—can help your institution accelerate and de-risk CX modernization. Learn how leading banks and credit unions are applying Agentic AI to enable human-like self-service, upskill staff, mitigate fraud, and automate workflows across the entire customer and member lifecycle.

You’ll gain practical guidance on governance, data readiness, and workforce enablement, along with insights on building strategic technology partnerships that combine industry expertise with purpose-built solutions—helping your institution prioritize high-value use cases and achieve measurable impact faster.

Check out the incredible speaker line-up to see who will be joining Stuart.

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