November 18 - 20, 2019
Hilton Austin, Austin, TX
The award-winning Horizn platform helps financial institutions get ready for the digital customer, equipping both frontline employees and customers directly with the knowledge needed to improve the customer experience and dramatically increase digital adoption across all channels.
Horizn’s proprietary technology combines a simulator microlearning methodology with gamified principles and advanced analytics. Horizn helps banks distribute product knowledge with, employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to customers online (bank.com), and in marketing activities.
Using Horizn, banks globally increased mobile adoption by 25% and brought call center times down 45 seconds. Using our in-branch demo module with non-digital customers, banks converted 20% of non-digital customers to mobile banking.
Clients including, RBC, Nationwide Building Society, U.S. Bank, BMO, Wells Fargo, Peoples Bank, Scotia Bank and M&T Bank.