Doug Sprecher serves as Senior Vice President, Client Experience and Branch Strategy with Raleigh-based First Citizens Bank, which has a network of more than 500 branch offices across 21 states. He spent his early career in both credit and sales roles and is passionate about customers, and about creating value for them. His team is responsible for branch distribution strategy, branch transformation, customer facing process improvements and the bank’s VOC program. A native of Charlotte, N.C., he earned his bachelor’s degree from the University of North Carolina at Chapel Hill and his MBA from the Bryan School at the University of North Carolina at Greensboro. When he’s not working, Doug can be found running, reading, or following the Tar Heels with his wife Gail and their three daughters.