Retail banking roles are evolving quickly as technology, customer expectations, and business priorities reshape what frontline and leadership teams must deliver. This panel examines the emerging skills banks and credit unions are prioritizing—from advisory capability and digital fluency to change readiness and analytical thinking. Speakers will discuss hiring challenges, internal development strategies, and how institutions are redefining career paths to build stronger teams for the future.

Learn how to: 

• Identify skills becoming critical across retail teams  
• Develop talent strategies that support long-term adaptability  
• Redesign career paths to match evolving branch and digital roles  
• Prepare managers to lead changing workforce expectations