Amy Stevens

SVP/Member Assistance Center Greenstate Credit Union

Amy Stevens is the Senior Vice President of Member Experience at GreenState Credit Union, the largest credit union in Iowa with more than 450,000 members and $10B in assets. She is responsible for their multi-channel contact center, NPS program and the member experience initiative within GreenState. Her expertise lies in understanding member needs, optimizing member journeys and driving organizational growth. Over the years, she has successfully led cross-functional teams to implement technology and process solutions that improve member engagement and streamline operations.

Day One- December 4th 2024

11:05 AM Keynote Panel Discussion: How Convenient! Meeting The Customer Wherever They Are to Answer Their Banking Needs

Today’s customer expects frictionless service on any channel that they connect with you on. They don’t see silos and want their issues fixed fast and reliably. But this is easier said than done. Join this keynote panel discussion with several banking executives who will tell us how they are:

· Acknowledging customers don’t care which channel they use, as long as their experience is quick, easy & convenient

· Making strides to better connect the digital and the physical banking environment to so you can offer more flexible and frictionless experiences

· Thinking strategically about the entire journey and eliminating customer pain points, particularly as some customers adapt to digital

· Creating strong alignment across all business units as well as constant iteration to take into account changing customer needs.

1:50 PM Medium Networks (30-80 Branches) FIs Only

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda