Ashley Wiser

Chief Operating Officer Chambers Bank

Ashley Wiser is the Chief Operating Officer at Chambers Bank in Danville, AR, where she has worked for 17 years. She is a graduate of the Graduate School of Banking at Colorado and a member of the 2023 class of 40 Under 40. Ashley serves on the Board of River Valley Food 4 Kids. She believes it is our duty to coach the next level of leadership and strives to accomplish this in both the banking and business world, as well as ag. In her free time, she enjoys spending time on the farm with her family.

Creating Trust and Loyalty Through CX and Connected Culture

9:30 AM Panel: Fraud and Friction in Customer Experience

Banks are under pressure to stop increasingly sophisticated fraud without creating moments of friction that erode trust, delay service, or push customers toward competitors. In this panel, retail banking leaders will examine how institutions are redesigning frontline processes, digital journeys, and authentication strategies so protection feels seamless rather than punitive. Speakers will discuss where fraud controls most often disrupt account opening, payments, branch interactions, and contact center service, and how teams are balancing security expectations with speed and convenience across channels. The conversation will also explore how AI-driven fraud tactics, social engineering, and evolving scam patterns are changing customer education, staff training, and escalation protocols in 2026. Attendees will hear practical examples of how banks and credit unions are reducing false positives, strengthening internal coordination, and improving customer communication when suspicious activity occurs. Hear more about how to:

Streamline avoidable friction during onboarding, payments, and exception handling moments
Strengthen frontline readiness to recognize scams and guide customers through interactions that might be suspect
Find key points to slow down the process to authenticate customers, verify transactions, and build trust by communicating the need for these moments of friction to customers

2:50 PM Presentation: Mentorship Momentum – Unlocking Potential Across Teams

Discover how Chambers Bank is transforming leadership development through a robust mentorship program designed to cultivate talent, foster engagement, and strengthen organizational culture. In this session, Ashley Wiser, Chief Operating Officer at Chambers Bank, will share how to structure a program that connects people, creates meaningful learning experiences, and drives professional growth across all levels of the organization. Attendees will hear practical strategies for pairing mentors and mentees, setting clear goals, and measuring the impact of mentorship. Beyond individual development, the program has also strengthened knowledge sharing, and cross-departmental and inter-generational collaboration.

Participants will leave with actionable insights to:

Design mentorship programs that connect talent with experienced leaders
Set clear goals and measure mentorship impact
Foster engagement and professional growth across all levels
Strengthen organizational culture through structured mentorship