Cassie Page

Empowering employees to embrace cross-selling, upselling, and other sales strategies requires a balance of training, motivation, and alignment with customer needs. This session will explore practical methods for equipping staff with the skills and confidence to identify opportunities, deliver value-driven recommendations, and foster deeper customer relationships while achieving organizational sales goals. We will talk about incentives for sales coupled with messaging that de-stigmatizes and de-pressures the ‘salesperson mindset’, the fear of ‘being too pushy’, and encouraging employees to connect customers with products and services that they will be interested in. Get advice on ways to: 

• Measure Performance And Reward Success In Meaningful Ways 
• Maintain Morale And Job Satisfaction While Pushing For Accountability And Improvement 
• Influence Culture To Create Momentum Behind New Products And Services