ITMs are forcing institutions to rethink what relationship banking looks like when service, advice, and trust are delivered remotely. This fireside chat explores how digital appointment models, video interactions, remote advisory teams, and centralized expertise are changing customer expectations and operating models. The conversation will address where ITMs are succeeding, how to increase usage and comfortability, and how institutions are blending them into their branch strategy seamlessly.

Attendees will walk away knowing how to: 

• Evaluate where ITMs add real customer value  
• Redesign interactions for remote engagement  
• Blend digital and physical experiences more intentionally  
• Measure success beyond adoption rates