As SVP of Brand & Product Marketing at Glia, Crystal Miceli is a leading voice in the evolution of AI adoption within financial services. With over 30 years of cross-functional expertise spanning engineering, product management, and customer success, Crystal brings a rare 360-degree perspective to the tech landscape. Her impressive career includes leadership roles at global powerhouses such as Cisco, Walmart, and Broadcom, as well as innovative tenures at Ivanti, Alida, and Talkdesk. A New Orleans native at heart, Crystal holds a BS in Computer Science from Tulane University and an MBA from LSU. When she isn't scaling brands, she takes to the skies as a certified private pilot and member of the Civil Air Patrol, or serves her community through the Junior League of New Orleans.
2026 was the year many financial institutions moved AI from pilot projects into everyday operations. Some expectations proved true. Others didn't. Join Glia and TDECU for a candid discussion of the lessons learned—from customer adoption and employee trust to governance, platform strategy, and measuring business impact. Together, we'll explore how those real-world experiences are reshaping priorities for 2027.
Check out the incredible speaker line-up to see who will be joining Crystal.
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