Many operating models were designed for a world of heavy transactional traffic, high staffing levels and slow processes. This panel convenes operations leaders who are rethinking processes, staffing models, and control frameworks that no longer serve their organizations and are helping their branches and organizations to be more resilient, data-driven, and human-centered. Panelists will share the new ideas, insights gained and lessons learned as we imagine what the future of operational excellence looks like in today's shifting landscape.

Get key insights into: 

• Identifying outdated assumptions in your branch model and evaluate which still serve your organization
• Leveraging operational data to make informed decisions about staffing, centralization, and automation
• Safely testing and scaling process innovations in your branches