Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

David Puente, VP of Member Experience at FirstMark Credit Union

David Puente


VP of Member Experience
FirstMark Credit Union

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


3:55 PM Lets Get Real Panel: Motivating Your Employees To Improve Their Experience

•How can you tell how your employees would like to be managed? 
•Have their preferences changed at all? Are you dealing with different types of employees now in the shift to a universal banker? 
•If you want employees to build relationships with customers, you have to make sure they are happy too- they aren’t just going to be automatically