Regional Retail Director Tennessee Valley Federal Credit
Fabiola Ortiz is a Regional Retail Operations Director at Tennessee
Valley Federal Credit Union, the largest credit union in southeast Tennessee
with more than $1.5 billion in assets and more than 150,000 members. In this
role, Ortiz is involved with all aspects of the retail banking environment,
including sales, member service, productivity and effectiveness.
When TVFCU debuted interactive teller machines in 2015 to
the Chattanooga, Tenn., market, Ortiz was instrumental in the implementation in
the retail branch network. She understands the importance of using the latest
technology while incorporating a positive member experience and draws upon her
12 years with the credit union.
Ortiz holds a bachelor’s in Management and Organizational
Development from Bethel University and has two decades of member service experience.
She was recognized as a top 10 Latino leader in Chattanooga in 2013 and serves
on TVFCU’s Diversity and Inclusion Council.
Check out the incredible speaker line-up to see who will be joining Fabiola A..
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