Freddie Raphael

Sr. Manager Advisory Services Global Advisory Services Diebold Nixdorf

Freddie comes with 20 years of banking experience with HSBC. He has been involved in building and developing cross-functional teams across Digital Product Management & Delivery and Strategic Planning Execution. He worked at multiple HSBC locations. internationally. In his last role with HSBC, he was responsible for planning, managing and executing the roadmap for all digital origination journeys across all banking products. He is also a member of the Innovation Advisory Council run by Vation Ventures. His overall experience includes financial reporting/analysis, managing and storing complex data from various platforms, rolling out innovative digital solutions, strategic finance modeling, advisory, executive communication (internal and external) and identifying new areas of innovation via partnerships with fin-tech solutions. Freddie holds an MBA from the University of Buffalo and has completed his Bachelor’s degree in computer engineering from a university in India. He is a sports enthusiast and has played Rugby at state level in India.

Day Two- December 5th 2024

11:50 AM Branch Transformation Roundtable Discussions:

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience. These will be led by our sponsors.

1. Business Next Table

2. Image 4 Table

3. Becoming a more agile organization to increase the customer experience

Jackie Hudson, Global VP and General Manager Branch Workforce Solutions, Verint

4. Data-Driven Approach to Network Transformation

As FIs work to streamline digital capabilities across channels, while simultaneously lowering costs to serve through self-service channels, DieboldNixdorf has learned how important it is to support branch networks with the right mix of technology. Join us for an exciting roundtable where we will share the latest consumer research and data to support you in developing your transformation roadmap.

Freddie Raphael, Sr. Manager, Advisory Services, Diebold Nixdorf

5. What does customer-centric Branch Transformation look like?

Scott Andrew, Director of Product Management, Financial Markets, GLORY

6. How Convenient! Meeting The Customer Wherever They Are to Answer Their Banking Needs

Marty van Zwietering, SVP, Business Banking Technology, M&T Bank

7. Meeting Customer Expectations for Real Time Payments

8. Open API Technology is the Only Path Forward for Financial Institutions

9. Approaching A Hybrid Work Model: Ensuring Success as Some (But Not All) Return to Work

10.Augmenting the Role of Your Employee with Easy-to-Use Technology

Check out the incredible speaker line-up to see who will be joining Freddie.

Download The Latest Agenda