Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Gina Leach


Executive Director, Learning & Development
Chase Bank

Check out the incredible speaker line-up to see who will be joining Gina.

Download The Latest Agenda

Day Two: Reading Your Customer’s Mind: Balancing High Tech and High Touch

Tuesday, November 19th, 2019


8:55 AM Keynote: Using Digital Training Methods to Equip Your Branch Staff with the Interpersonal Skills They Need

Join Gina Leach as she walks us through the new training methods her they have employed at her institution to get their employees ready to help customers for what is next in banking . Their new digital training programs have had great results and she is going to talk us through what setting up this training was like and how employees have reacted to it. Audience members will walk away with an understanding of:
  • Why Gina's team was tasked with created this new digital training method?
  • How it was created? What technology was used?
  • How it was rolled out and what early successes have been?
  • What the future of the program looks like for the company