Heather Wood spent 23 years building a career inside the credit union and financial services industry — advancing through three consecutive Assistant Vice President appointments at AmeriCU Credit Union, most recently leading innovation delivery. Across every role, she led teams through operational change, technology shifts, and organizational transformation, and became known for a leadership style rooted in trust: connecting people, ideas, and purpose even when the work got hard. In 2023, a personal tragedy reshaped how she thinks about leadership entirely. Heather now channels that experience into Stupendous Love: Servant Leadership, a keynote and facilitation framework built on three pillars — Clarity, Connection, and Courage — that helps leaders trade armor for heart and build workplaces where trust drives real business results. At Future Branches Austin, Heather brings both perspectives to the table: two decades of hands-on experience navigating change inside financial institutions, and a practical framework for leading people through it without losing them along the way.