Hunter Moses | Future Branches Austin

Future Branches Austin 2025

November 18 - 20, 2025

JW Marriott Austin, TX

Hunter Moses

Hunter Moses

Chief Customer Experience Officer Hapax

Hunter Moses, Chief Customer Experience Officer

Hunter Moses is a seasoned financial services technology leader with 25 years of experience driving digital banking transformation, leading complex technology integrations, and elevating customer experience. He is recognized for delivering innovative, user-centric solutions that improve operational efficiency and align technology investments with business goals.

Day 2: From Transactions To Relationships: Elevating CX In A Trust-Driven Era

3:20 PM Panel: Building an AI Roadmap: Insights for Banks and Credit Unions

AI is reshaping the financial services landscape, offering transformative opportunities for banks and credit unions– if there is the will, momentum, and cross-organization collaboration to put together the roadmap. In this fireside chat, Brandon McGee, Chief Digital Strategy Officer from A+ Federal Credit Union, will offer real-world insights on navigating the complexities of AI adoption. Attendees will learn about potential use cases for AI as well as considerations and strategic planning that can be used to align the organizational approach incorporating AI into your workflows, tools, and teams. The discussion will highlight examples of successful implementations, providing actionable frameworks for integrating AI into operations, digital platforms, and decision-making processes. Get insights into: 

  • Identifying use cases where AI can be helpful to financial institutions  
  • Developing an AI implementation strategy tailored to your institution's needs 
  • Considering ethical implications in AI deployment, including data privacy, bias reduction, and more 
  • Defining metrics to measure success in an experimental environment 

Check out the incredible speaker line-up to see who will be joining Hunter.

Download The Latest Agenda