Jimena Valdes Walls

As banks continue to evolve their branch networks, ITMs and video banking have emerged as critical tools for enhancing efficiency, expanding service hours, and improving customer experiences. But what does it take to successfully deploy these technologies? In this panel, retail banking leaders will share their experiences, lessons learned, and best practices for rolling out ITMs and video banking. From choosing the right locations to training staff and driving customer adoption, this discussion will help you navigate the challenges and opportunities of digital-first branch transformation. 

• Learn strategies for training staff and integrating these technologies into your branch operations 

• Gain insights on how to drive customer adoption and maximize engagement with ITMs and video banking 

• Discover the cost implications, ROI considerations, and ways to measure success 

• Explore real-world case studies from banks that have successfully implemented these solutions