Leslie Spence

Walk into any branch today and you’ll see a diverse mix of members—different backgrounds, experiences, and expectations. So why do we expect our approach to branch staffing to remain static and one-size-fits-all? In this engaging presentation, Leslie Spence, VP of Member Experience at Partner Colorado Credit Union, will explore how to build diverse branch teams that can meet your members where they’re at. Attendees will gain insights into the real-world impact of employee on member trust, team collaboration, and business growth. Leslie will share best practices for hiring and retaining a diverse staff, as well as practical strategies for getting organizational buy-in from the front line to the C-suite. Whether you're just beginning your DEI journey or looking to build on existing efforts, this session will provide actionable steps to ensure your team reflects—and better serves—the communities you support. 

• Understand the business and cultural benefits of a diverse workforce 
• Learn proven methods for gaining buy-in across your organization 
• Discover best practices for recruitment, retention, and team development in the financial services sector