Marco Alvarez is the Associate Vice President of Branch
Strategy for Apple Federal Credit Union. In this capacity Marco oversees the infrastructure
needed to provide Apple’s members with the best possible customer experience.
This includes ensuring deployment and adoption of branch technology such as
ITMs, TCRs, CRM and other tools available. At the same time, Marco is in charge
of the performance management of the Eastern Region of Apple Federal. Marco
directs branch and retail operations by setting organizational goals, hiring
talent, and promoting a member-centric environment. His biggest professional
reward is seeing the talent he brings to the organization develop into top
leaders that continue to work on improving the financial lives of the members
at Apple Federal.
Marco holds a BA in Psychology from Ashford University and a
MA in Organizational Leadership from University of the Rockies. Marco and his
family live in the Northern Virginia area, just outside Washington, D.C.
Check out the incredible speaker line-up to see who will be joining Marco.
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