Matt Swim

Venue Operations & Development Manager Community Choice Credit Union

As Venue Operations and Development Manager at Community Choice Credit Union, I specialize in facility management, project planning, and venue operations. My role involves overseeing operations, ensuring seamless functionality, and implementing development strategies that enhance operational efficiency. I am committed to delivering exceptional operational outcomes by leveraging my expertise in branding, identity, and project planning. My work is driven by a focus on collaboration and continuous improvement, ensuring that each project aligns with organizational goals.

Creating Trust and Loyalty Through CX and Connected Culture

11:50 AM The Solution Exchange: Rapid-Fire Spotlights, Focused Discussions

Like a trading floor for ideas, The Solution Exchange brings banking leaders to the table to discuss the strategies, insights, and solutions that impact the future of their organizations. Each roundtable zeroes in on a critical topic—from AI and data strategy to customer experience and branch distribution—creating a space for open dialogue, fresh perspectives, and practical solutions. Guided by an industry expert, these small-group sessions encourage active idea trading, collaborative problem-solving, and meaningful connections with innovators striving for similar goals. With focused topics, candid conversation, and a highly interactive format, The Solution Exchange offers the perfect environment to explore new approaches and leave with actionable insights.

Ideas for table topics are:

Accelerating Account Opening and Onboarding Without Adding Complexity
Improving Deposit Growth Through Better Targeting and Engagement
Reducing Manual Work Across Retail Banking Operations
Strengthening Fraud Prevention for Banks and Credit Unions
Modernizing Lending Workflows for Faster Decisions
Supporting Frontline Teams With Better Insights
Enhancing Contact Center Performance and Personalization

Tomorrow Starts Here - Imagining the Next Generation of Banking

11:20 AM Bite-sized Banking Brainstorms

Join this interactive, peer-led roundtable session designed for banking and credit union leaders to exchange strategies, tackle real-world challenges, and gain actionable insights from colleagues facing similar issues. These sessions focus on practical problem-solving, offering a space to discuss operational hurdles, fraud prevention, vendor management, and emerging industry trends. Attendees will benefit from candid conversations in a collaborative setting, where lessons learned and innovative approaches are shared openly. Whether you're navigating regulatory changes, digital transformation, or organizational strategy, these discussions provide a unique opportunity to benchmark your practices, ask tough questions, and leave with concrete ideas to apply immediately within your institution.

Beyond the Teller Line: Universal Banker Strategies and Challenges
ITMs in Action: Lessons from the Frontline
Making a Local Difference: Community Impact Strategies
Remote and Hybrid Work Today

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda