Matthew Benidt

Today’s customer expects frictionless service on any channel that they connect with you on. They don’t see silos and want their issues fixed fast and reliably. But this is easier said than done. Join this keynote panel discussion with several banking executives who will tell us how they are:

·       Acknowledging customers don’t care which channel they use, as long as their experience is quick, easy & convenient

·       Making strides to better connect the digital and the physical banking environment to so you can offer more flexible and frictionless experiences

·       Thinking strategically about the entire journey and eliminating customer pain points, particularly as some customers adapt to digital

·       Creating strong alignment across all business units as well as constant iteration to take into account changing customer needs.