Matthew Benidt | Future Branches Austin

Future Branches Austin 2025

November 18 - 20 2025

JW Marriott Austin, TX

Matthew Benidt

Head of Branch Banking Western Alliance Bank

FROM TRANSACTIONS TO RELATIONSHIPS: ELEVATING CX IN A TRUST-DRIVEN ERA

2:10 PM Panel: Strengthening Small Business Banking

Small businesses are the backbone of local economies, but meeting their unique banking needs requires tailored strategies and innovative solutions. This panel will explore how banks and credit unions can strengthen their small business banking offerings to drive growth, deepen relationships, and create long-term value for both the institution and the businesses they serve. Industry leaders will share insights into designing specialized products, streamlining loan processes, and leveraging technology to provide personalized support for small business owners. The discussion will also address challenges such as building in the processes and features that can small business clients, balancing risk management with accessibility, and delivering seamless service across channels. Attendees will gain actionable strategies to position their institutions as indispensable partners to small businesses in their communities. 

  • Building products and services tailored to small business needs 
  • Streamlining approvals and improving access to credit for small businesses 
  • Leveraging data and technology to deliver personalized support and advice

Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda