Melanie Jordan

Discover how to enhance skills and efficiency through interactive training modules tailored to the fast-paced financial landscape. Explore innovative tools and platforms that streamline learning and development, empowering frontline teams to adapt swiftly to industry trends and client needs. This session aims to elevate performance and readiness, ensuring frontline personnel are well-equipped to navigate challenges and deliver exceptional service in today's dynamic financial environment. Expect to hear about:

·      Aligning talent readiness with transforming customer expectations

·      Addressing the fact that customers are expecting a deeper relationship with their banker

·      Identifying criteria to assess and develop customer facing talent

·      Developing talent for broader customer needs