Rahul Kumar

VP & GM Financial Services and Insurance Talkdesk

Rahul Kumar is the Global VP and GM for Financial Services at Talkdesk. In his role, he is focused on driving thought leadership and industry-specific innovation to the market. In his 14 years in financial services, he has helped multiple credit unions and community banks ideate and execute large-scale digital transformation programs. He is passionate about transforming customer experience through innovation, next-generation capabilities, and latest technology platforms. Rahul has been featured by The American Banker, BAI Strategies Journal, Bank Business Line, The Sunday Times in the UK, amongst others, and has spoken to audiences worldwide.

Day 1: Growth By Design: Building Smarter For A Rapidly Changing Market

3:20 PM Client Case Study: Unified. Intelligent. Efficient. Transforming customer experience with the omnichannel AI platform built for banking.

Community banks and credit unions are balancing the need to elevate customer and member experiences with the realities of cost control, workforce limitations, and rising operational risks. Agentic AI offers a practical path forward—helping institutions enhance service quality and efficiency while maintaining strong governance and risk management. By automating routine work and empowering employees with AI-driven assistance, financial institutions can deliver more personalized, consistent, and efficient experiences across every channel.

Join this session to explore how a no-code, all-in-one omnichannel communications and AI platform—purpose-built for financial services—can help your institution accelerate and de-risk CX modernization. Learn how leading banks and credit unions are applying Agentic AI to enable human-like self-service, upskill staff, mitigate fraud, and automate workflows across the entire customer and member lifecycle.

You’ll gain practical guidance on governance, data readiness, and workforce enablement, along with insights on building strategic technology partnerships that combine industry expertise with purpose-built solutions—helping your institution prioritize high-value use cases and achieve measurable impact faster.

Check out the incredible speaker line-up to see who will be joining Rahul.

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