Randy brings a passion for member experience in empowering employees to create “Raving Fans for Rivermark”. By creating member loyalty, Randy moves his team forward in employee development and he supports the digital and physical delivery channels that supports and enhances the member experience. Randy worked in the Credit Union industry for over 20 years prior to coming on board with Rivermark in 2011 and currently holds the positon of Vice President Member Experience. He has a degree in Business Administration and is an active volunteer in a variety of local community organizations.