Future Branches 2019

November 18 - 20, 2019

Hilton Austin, Austin, TX

Steve Hamilton, Designer in Residence at Ponce Bank
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Steve Hamilton


Designer in Residence
Ponce Bank

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda

Day One: Plotting and Designing an Efficient and Cost Effective Network

Monday, November 18th, 2019


1:50 PM Case Study REMIX: The Ponce Bank Test Lab – Co-Creating Cultural Change: A Design-Led Approach to Branch Transformation

In this session, Steve Hamilton, Designer-in-Residence at Ponce Bank in The Bronx, NY, shares a case study exploring how the creation of a fully operational “test lab” branch broke down operational silos throughout the back-office, engendered buy-in from branch team-members while proposing a radical transformation of their service practices, forged deep bonds with the surrounding community, and planted the seeds of an innovation mindset bank-wide.